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Frequently Asked Questions

The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program that replaces the Emergency Broadband Benefit Program (EBB Program) to help low-income households pay for internet service and connected devices.

If your household is eligible, you can receive:

  • Up to a $30/month discount on your internet service
  • Up to a $75/month discount if your household is on qualifying Tribal lands
  • A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)

Only one monthly service discount and one device discount is allowed per household. The internet company will provide the discount to the consumer.

Normally, it takes about 20-30 minutes for an application to be approved. However, some applications will have to wait 3-4 days or longer for approval. The reason is that your proof documentation needs to be reconfirmed. You can always check the status of your application by logging into your account. Once you receive approval, you will also receive an email confirmation along with a tracking number for your order.

You can buy additional data by using the app, visiting the website, or by calling customer service at (888) 837-0374

A household is eligible if a member of the household meets at least one of the criteria below:

Has an income that is at or below 200% of the federal poverty guidelines;

Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;

Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food

Distribution Program on Indian Reservations;

Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;

Received a Federal Pell Grant during the current award year;

Meets the eligibility criteria for a participating provider’s existing low-income program.

For full details about Hadodo Wireless’s ACP-supported services, please review our ACP Terms and Conditions, available by clicking here. Additional terms and conditions specific to your service plan may apply and will be communicated to you at the time you enroll in the service plan. For more information about the ACP you can call us at (888) 837-0374.

No, there is NO contract, NO monthly bill sent to you. cancel at any time.

You must use your service at least once a month or purchase additional data. If your service goes unused for 30 days, your service may be deactivated. You must also remain eligible under the qualifications of the Affordable Connectivity Program.

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